Privacy policy

Personal data we may collect from you

We may collect and process a range of personal data including:

Data you give to us

This is information about you that you provide by registering to use our site, filling in forms on our site, taking part in live chat on our site, purchasing any products, subscribing to any services, downloading software from our site or by corresponding with us by phone, e-mail, in person or at trade shows or events or otherwise. The information you give to us includes, for example, your name, title, business address, business telephone number, purchase information, business email address, nationality, country of residence, financial and credit card information, personal description, photograph, customer number, business-related information, preferences provided by internet activity, survey responses and the name of your employer. In some circumstances we may ask for your personal address, email address, telephone number and passport number.

Data we collect about you

When you visit our site we will automatically collect information about your visits through the use of various technologies. This will include information about your internet service provider, browser type, operating system, pages accessed on our site and online sources and the date and time of access in order to optimise your user experience and enhance your time spent with us online. We also receive information telling us what site you came to our site from and for users of live chat your IP address and geographical location. Our website, apps and online services use cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our site and services.

Use of your personal data

We may use personal data held about you in the following ways:

Website
experience: for the technical administration of the website; for internal operations, for customer administration; for product surveys; for troubleshooting; for data analysis, data analytics, testing and research and development purposes; to ensure that content from our site is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our site safe and secure.

Business
uses: to fulfil a transaction request or to carry out our obligations arising from any contracts you enter into with us; to carry out a credit check; to send repair or recalibration notices; to establish and manage customer accounts; and to analyse and develop new products, services and on-line offerings.

Providing
support: to provide customer support and respond to requests, questions, and comments (including via live chat); to notify you about changes to our goods and services and to measure how effectively we meet your concerns.

Marketing: to provide you with information about other goods and services we offer or are offered by others that are similar to those you have already purchased or enquired about and to send informational or promotional email messages to you which you may opt out of receiving as described below.

Surveys: to request and receive from you information regarding your experience with our products and services.

Protecting our rights and
property: to protect our rights or property or that of others when we have reasonable grounds to believe that such rights or property have been or could be affected; to recover debts; to prevent, detect, identify, investigate and protect against potential or actual claims, liabilities and prohibited behaviour or activities.

Transfer of data to third parties

SNA Europe is part of the Snap-on Inc group of companies. Snap-on Inc is a global organisation with affiliates, subsidiaries, business processes and technical systems that cross borders. We may share your personal data with other companies within the Snap-on group subject to their compliance with applicable legislation and with this privacy policy.

We may also disclose your personal data to selected non-affiliated third parties including those that perform transaction processing or servicing functions, credit reference agencies, debt collection agencies and/or other companies that provide services on our behalf, professional service providers, law enforcement authorities and other government authorities.

We will not sell, rent or lease your information to third parties. However we may share your information with trusted third parties for the purposes of:

• Performing statistical analysis;
• Sending you email or postal mail;
• Providing you with customer support;
• Arranging for deliveries;
• Improving and optimising our site and services;
• Enabling them to offer products or services that might be of interest to you (provided you have consented to
  this); and
• Complying with law in cases where we are under a duty to disclose or share your personal data in order to comply
  with any legal or regulatory obligation or to protect our rights, property or safety or that of others;
• Complying with any court order, subpoena or law enforcement agency’s request.

Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganise our business. Such a transaction may involve the disclosure of personal data to prospective or actual purchases, or the receipt of such data from sellers. It is our practice to seek appropriate protection for personal data in these types of transactions.

Length of storage of personal data

We will retain your personal information for as long as your account is active or as long as is needed to provide you with the goods and services you have requested. If you wish to request that we no longer use your information please contact us at
GDPR.Info@snaeurope.com. We will retain your information as long as necessary to comply with our legal rights or obligations, resolve disputes or to comply with any other law or regulation or to comply with any court order, subpoena or law enforcement agency’s request.

Transfer of data outside of the EEA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, another member of our group or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services including live chat and cloud storage services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Security of your information

We will endeavour to protect the security of your personal data by maintaining administrative, technical and physical safeguards against loss, misuse or unauthorised access, disclosure, alternation or destruction of it. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Depending on the circumstances, you may have the right to:

• Request access to any personal data we hold about you;
• Object to the processing of your data for direct marketing purposes;
• Ask to have inaccurate data held about you amended or updated;
• Ask to have your data erased or to restrict processing in certain limited situations;
• Request the porting or your data to another organisation in control of your personal data; and/or
• Object to any decision that significantly affects you being taken solely by a computer or other automated
  process.

If you wish to make a formal request for information we hold about you, you can contact us at using the following link:
https://compliance.snapon.com/GDPR/RequestForm?co=Bahco&dl=en

How to opt out of being contacted for promotional purposes

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
info@bahco.comor by clicking the unsubscribe link in any informational or promotional email that we send to you.

How we use cookies

A cookie is a text file that is placed on your browser or the hard drive of your computer by a web page server. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to distinguish you from other users of our website, apps and online services. This helps us to provide you with a good experience and to improve our site and services.

Our site uses “cookies” which help us to improve our site and to deliver a better and more personalised service to you. Some of the cookies we use are essential for the site to operate and have already been set. If you register with us or if you continue to use our site, you agree to our use of cookies.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Links

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

We may make changes to this privacy policy at any time and without prior notice. We will post any changes on this page so please check regularly for the most recent version of our privacy policy. This version was posted on 25th May 2018.

Contact

If you consider that any applicable data protection legislation or this policy has not been followed by, please contact us at legal@snaeurope.com. Any breach will be taken seriously. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@bahco.com